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General Policy

If you are not 100% happy with your purchase, we will accept your return and refund you within 7 days of receiving the product.

The product must be returned in and with its original packaging and must not be damaged in any way.

However, please take the following into consideration before proceeding to the next steps:

Should the product not be suitable, e.g. if there is a fault or you have purchased the incorrect size, we would appreciate if you would consider “paying it forward” by donating or gifting the product to someone in need or someone less fortunate, rather than returning the product and requesting a refund. We are a non-profit organisation which is run by volunteers.

Try on your item to make sure you absolutely love it! If not, you can easily return it in three easy steps:

  • Step 1: Request a return by logging in and going to My Returns within the first 7 days of receiving your product.
  • Step 2: Complete the return form (this will be inside your delivery box and you will be emailed a link to download it) and place it in the parcel.
  • Step 3: Return the parcel using your preferred option:
    • Courier or the Post Office: Ship the parcel to us, using a courier or the Post Office. Since we are a non-profit organization and we offer discounted prices, the cost of the return will be at your own cost
    • Collection: Our courier partner will collect the parcel from the address you provide. A shipping fee of approximately R60 (subject to time of year, courier used, and inflation) will be charged for returns collected by us and will be deducted from the refund due. As soon as we receive your return we will contact you regarding your exchange and/or a refund.

Please note that:

  • We DO NOT accept returns on lingerie bottoms.
  • We DO accept returns on lingerie tops, all swimwear (only tops) and other apparel We do not accept returns if the product is no longer in its original condition.
  • Check Know Prevent reserves the right not to accept returns for any justified reason. If the return has not been delivered to Check Know Prevent within 30 days after first receiving the tracking number, Check Know Prevent may assume that the product will not be delivered and close off the application to return.
  • We do not accept returns on orders that are sent back to us exceeding 30 days of receiving your product.
  • No refunds on delivery, shipping and courier fees

Return Address:

  • For Courier: Check Know Prevent, 49 Arum Estate, Khalenburg Crescent, Strand

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